Cancellation and Refund
At KONICSHOP, we aim to provide you with a seamless shopping experience and are committed to addressing your concerns regarding cancellations and refunds. Please take a moment to review our policies to understand how we handle these processes.
- Cancellation Window: You have the option to cancel your order within 12 hours of placing it for a full refund. After this initial 12-hour period, orders can only be canceled if they have not yet been processed or shipped. Once processing or shipping has commenced, we are unable to cancel the order.
Refund Processing Time: Refunds are typically processed within 10 to 15 business days of receiving the returned product. We strive to expedite this process as much as possible while ensuring accuracy.
Refund Method: The refunded amount will be credited back to the original payment method used for placing the order. If you made the payment through a debit or credit card, the refund will be processed back to that card. If you used an online wallet or other payment methods, the refund will be credited accordingly.
Cancellation and Refund Request Process:
To initiate a cancellation or request a refund for an order, please follow these steps:
Contact Support: Reach out to our customer support team via email at firstname.lastname@example.org. Please provide your order details and the reason for cancellation or refund request. Our support team will guide you through the process.
Live Chat: Alternatively, you can also contact our customer support team via live chat on our website. Our dedicated representatives will assist you in addressing your concerns promptly.
Return Shipping: Please note that the cost of return shipping is the responsibility of the customer. We recommend using a reliable shipping method with tracking to ensure the safe return of the product.
Condition of Returned Product: The product being returned must be in its original condition and packaging. We reserve the right to withhold refunds for products that are not returned in an acceptable condition.
Non-Refundable Items: Some items, such as custom-made products, may not be eligible for refunds. Please check the product description and terms before making a purchase.
Alternative Refund Modes:
If for any reason you are not satisfied with the product provided by KONICSHOP, we offer two refund modes:
KONICSHOP Wallet: Your refund can be credited to your KONICSHOP wallet, allowing you to use the refunded amount for future purchases on our website.
Partner Brand Coupons: Alternatively, you can opt to receive partner brand coupons equivalent to the refunded amount. These coupons can be utilized for shopping on our website or partner brands associated with KONICSHOP.
Please note that refunds will only be processed through these alternative modes, and no other refund methods will be available.
We value your trust in KONICSHOP and strive to ensure your satisfaction with our products and services. If you have any further questions or require assistance with cancellations or refunds, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience remains enjoyable and hassle-free.
Thank you for choosing KONICSHOP as your electronic products partne